ITSM for AI agents™

Your agents touch real systems. Control what they see, do, and prove.

The system enterprises use to manage agent identity, access, credentials, policy, approvals, incidents, and audit — enforced at machine speed, at the execution edge.

Prompts request. Policy decides. Record proves.

How Record governs your agent workforce.

Agent work should not be invisible script execution. Record turns every important action into a managed enterprise workflow: identity established, access scoped, credentials protected, policy enforced, approvals captured, spend attributed, and evidence preserved.

SRE agentdeploy payments-api v2.4.1 → prod
governed in one pass
Identity & accessBlended JWT · OBO

Tenant, agent, human sponsor, and delegation chain — scoped to what it may attempt.

Policy & human reviewCedar Policy · HITL

One Cedar engine decides; risky actions pause for a named human approver.

Credential mintedCredential Broker

A short-lived, scoped lease at a trusted edge. The agent only ever sees a placeholder.

Execute at the edgeGateway · Runtime · Sandbox

Gateway governs the call; Runtime adds sandbox, egress, and kernel-level enforcement.

Governance receiptOn the record
policy_decisions#44710x9f3a…c1
Subjectpriya@acme.combound
Policycluster.read allow · prod.deploy → HITLescalate
Approvalplatform-lead@acme · durableapproved
Credential30s deploy token · agent never holds itminted
Outcomeshipped · traced · attributedrecorded

Which agent acted, on whose behalf, under which policy, with which credential, at what cost — one answer, every time.

One platform underneath every action

Access
Identity & AccessEvery agent acts as a named human, with the full delegation chain.
Credential BrokerJIT, scoped keys injected at the wire — the agent never holds one.
Unified ConnectionsOkta, Entra, AWS, Jira, Slack — configured once, reused everywhere.
Govern
Cedar Policy EngineOne policy your security team approves in a pull request.
Human Review · HITLRisky actions pause for durable, audited approval.
Sandbox & RuntimeKernel-level enforcement on syscalls, files, and egress where Record runs.
Operate
GatewayOne governed front door to every model, tool, and agent message.
Tools, MCP & SkillsEvery MCP / OpenAPI tool and skill, discovered and governed per call.
Brain · MemoryAgent memory plus your enterprise knowledge graph — compounds every run.
Observe
ObservabilitySee what the agent actually did — down to the syscall, not "tool call succeeded."
Incidents & DiagnosticsSilent failures cluster into tracked Issues with owner and lifecycle.
Spend ManagementHard caps before the burn — every dollar attributed to a user, team, and agent.
The part nobody says out loud

Every AI your employees run is a new door into your company.

Every team spun up its own AI and wired it straight into your real systems — on personal tokens, with standing access, reading and sending data nobody is watching. The bill lands somewhere finance can’t explain. Security owns the risk with no platform to control it — so they sign off blind and hope.

0%
of organizations report unsanctioned AI use across their workforce.
Multiple, 2026
0%
of the Fortune 500 run AI agents — far fewer can govern them.
Security Boulevard, 2026
$0K
added to the average breach when shadow AI is involved.
IBM Cost of a Breach, 2025
0%
of AI-related breaches hit companies with no AI access controls.
IBM, 2025
Standing credentials

Your agents hold tokens you can’t see.

Long-lived API keys, OAuth grants, and service-account tokens sit inside agent processes, browser extensions, and vendor clouds. Compromise the agent — or any app it’s wired to — and the key walks out.

Data exfiltration

The agent decides what leaves — and where it goes.

It reads your CRM, your HR records, your warehouse — then chooses on its own what to send out. “Don’t include the account numbers” is a line in a prompt, not a boundary. One prompt injection or one confident mistake, and regulated data is sitting somewhere you never approved.

Departed access

The employee left. Their agents kept the keys.

Every agent an employee wired up still holds their access the day after they walk out — or the day their account is phished. A departed person’s credentials, still acting, driven by a program nobody is watching. This is the insider path security fears most.

No visibility

“Tool call succeeded” — and nothing more.

Your gateway sees the prompt and the tool name. Not the file the agent read, the process it spawned, or the connection it opened. Half a picture, sold as the whole.

No audit trail

You can’t say what an agent did — or what it was allowed to do.

The answer lives in four systems that disagree: gateway, IdP, SIEM, ITSM. Regulators are applying SEC, FINRA rules to AI now — and most enterprises can’t tie one action to a person.

Runaway spend

The model bill nobody can explain.

One team can light the budget on fire in a week — no cap, no attribution. Finance finds out at month-end, after three more teams have done the same in parallel.

ITSM for AI agents™

Your AI agents are a workforce. Nobody’s managing them.

They read your systems, call your tools, and spend your budget — but unlike every employee, no one provisioned them, scoped their access, approved their actions, or planned their offboarding. Everything IT built to make human access safe, your AI agents go without. Record is that system, for the AI agent workforce.

A day in the life of a governed agent
Step 1 / 8 · Identity & access

It needs to post to your accounting system.

Record mints a credential just-in-time for exactly that call — scoped, expiring in seconds, and never held by the agent. You can’t leak a key you never have.

JIT credentialactive
forNetSuite · post journal
scopewrite:journal · this task only
credentialjit · ns_tok_••••a91c
minted just-in-time · auto-revokes in 30s · never written to disk
finance-close-agent · autonomous

For an employee, going without any of this would be unthinkable. For your agents, it’s the default today — one breach, one runaway bill, or one auditor’s question away from a board-level problem. Record closes the gap before it costs you.

Govern · what it can see & do

Say yes to AI without signing a blank risk waiver.

Every agent gets an identity, least-privilege access it never holds as a key, one Cedar policy your team approves in a PR, and a human in the loop on what matters.

credential lifecycle
Record Identity & Access

Your agents never hold a credential — so there’s nothing to steal.

Credentials minted just-in-time at the wire, scoped and gone in 30 seconds. The agent only ever sees a placeholder — never a key.

Harness
Gateway
Sandbox
Executed
Record Policy Engine

One policy your security team approves in a pull request.

One Cedar policy — readable, version-controlled, co-owned by compliance. Risky actions fail closed.

Human Approval
Refund $4,200 — held for approvalpaused
Record Human Review

The actions that matter still wait for a human.

The $50K posting or the prod delete pauses for a human. The pause is durable — it survives crashes, restarts, and deploys.

Operate · run the fleet

Run a whole AI agent workforce on rails your teams already trust.

One governed front door to every model, tool, and skill — plus the knowledge agents need and spend that's capped and charged back. The whole workforce, on one platform.

Slack@record analyze PR #847
Teams/run due_diligence_agent
Webhookgithub.push → main branch
APIPOST /agents/support_bot
CLIrecord agent chat ...
A2Aagent://claims invoke
RecordSame policy. Every surface.
Record Gateway

One governed front door to every model and every tool.

One proxy in front of every LLM call, MCP tool, and agent-to-agent message. Add a model or tool once; govern it everywhere.

Jira
Confluence
Salesforce
Sync
Knowledge Base847 indexed
PROJ-4821 · Auth regressionBug
API Design — Auth FlowDoc
Acme Corp · EnterpriseAccount
Sprint 24 planning notesTask
Record Brain

Agents that know your business — and get smarter every run.

Your institutional knowledge — Jira, Confluence, Salesforce, docs, prior decisions — synced into a queryable graph. Memory that compounds every run.

Budget & Spend
Team cap set: $2,000 / weekpolicy
Record Spend Management

The model bill nobody can explain — capped, attributed, and bent down.

Hard caps before the burn, every dollar attributed to a user, team, and agent. Real chargeback — not a surprise invoice.

Observe & audit · what it did

Every action on the record — and every issue you can resolve.

Every action is traced and tied to the human who launched it. Silent failures become tracked Issues someone owns — and 'what touched our data?' is one query, not a 247-day investigation.

trace-ak48f2
2.4s$0.0034✓ 3 gates
0600ms1.2s1.8s2.4s
agent.run
2.4s
harness.validate
34ms
gateway.route
8ms
llm.generate
1.8s
sandbox.exec
420ms
Record Observability

See what an agent actually did — not “tool call succeeded.”

Model calls, tool calls, policy decisions, approvals, credential leases, spend — correlated by agent, team, and the human who launched it.

Issues
Tool error spike: jira.createIssuesignal
Record Incidents & Diagnostics

Silent failures become tracked Issues — own them, diagnose them, resolve them.

Signals cluster by fingerprint into durable Issues — owner, priority, lifecycle, and auto-reopen. Route what matters to Slack or Teams.

Agent
Harness
Gateway
Sandbox
Executed
System of record

“What touched our data?” is one query, not a 247-day investigation.

One queryable trail — who called it, what it touched, on whose behalf, with which credential. One answer for the auditor.

Why it compounds

Every run makes the next one smarter.

Every decision, credential, and approval flows into one Context Graph. The hundredth access request draws on the ninety-nine before it — routine grants resolve faster, exceptions surface sooner. And the graph that makes your agents smarter is the same audit trail your regulator asks for — more complete with every run. The longer Record runs, the more it’s worth to you.

What it unlocks

Finally, a yes to AI on the systems that run the business.

Every agent acts as someone

Each agent runs as a known principal, on behalf of a named human — every action tied to someone you can hold accountable.

Least privilege, with a kill switch

Scoped, just-in-time access and nothing more. Offboard the human and their agents are cut off in the same step — no standing keys, no orphans.

Your data can’t leave the boundary

An agent reads what it needs but can’t send what it shouldn’t. Regulated PII is blocked at the wire — enforced at the kernel, not hoped for in a prompt.

Connect · any agent, any depth

Connect any agent. Govern all of it. Run the critical ones deeper.

Point the agents your teams already use at Record — no rebuild, no runtime hand-over. Every connected agent runs on the full governance plane. Run the high-risk workflows inside Record for the deeper runtime guarantees.

Every connected agent

Record Gateway

Connect byURLAPI keySDKCLI proxyMCP config
Works withClaude CodeADKLangChainCustom scriptsMCP clients
Access managementIdentity + JIT credentials the agent never holds.
Tool & MCP registryEvery MCP / OpenAPI tool and skill, governed per call.
Model gateway100+ models behind one governed, per-tenant key.
Budget & spendHard caps before the burn — chargeback per user, team, and agent.
Policy & approvalsOne Cedar policy plus human-in-the-loop on risky actions.
Observability & auditEvery call traced, attributed, and on the record.
Managed agents get everything above — plus
Agents Record runs

Record Runtime

Kernel-level enforcement
Sandbox + kernel enforcementSyscalls, files, and egress — not just the prompt.
Managed lifecycle + warm poolsRecord owns launch, scale, and sub-second adoption.
Durable HITL resumeApprovals survive crashes, restarts, and deploys.
Runtime state & resumeCross-pod resume on conformance-tested adapters.
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